About Our Ratings and Reviews
LMH Health strives to provide the highest quality in our patient care. In an initiative to provide patient first care, we ask our patients to complete a survey about their experiences. Your ratings and reviews provide us with feedback to assess our quality of care and address areas that need improvement.
LMH Health wants to be your partner in lifelong health. To empower you to make the best decision about your care, we post ratings and reviews about our providers online. We want you to be confident that you made the right choice to receive care at LMH Health. Our surveys allow your voice to be heard, and we appreciate your feedback – both the good and the bad. We are proud of our providers. Because we are committed to transparency, we are happy to share what our patients have to say about their experiences.
The reviews come from…
Press Ganey Solutions, a company that administers patient satisfaction surveys to support hospitals and medical practices across the country. LMH Health has partnered with Press Ganey to understand and improve our patient experiences. Press Ganey created the survey and its methodology to provide the most accurate results.
The survey questions on provider care are…
During this visit, did this provider explain things in a way that was easy to understand?
During this visit, did this provider listen carefully to you?
During this visit, did this provider give you easy to understand information about your health questions or concerns?
During this visit, did this provider show respect for what you had to say?
Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?
You will receive the survey if…
You have recently visited one of our LMH Health providers. After your appointment, you will receive an invitation to complete our survey via text and email. The survey asks you to rate and review your visit. You will receive one survey in a 90-day period. We send these surveys to receive your feedback, which allows us to improve our patient experience.
Survey are sent to…
Only LMH Health patients who received our services. The survey will be sent to your email and in a text message. Don’t worry, it is not spam and you will not be charged for visiting the site.
Comments are published…
Whether the review is positive or negative. All reviews are screened so no patient health information is publicly displayed and no reviews with potentially libelous or profane words are shown. Ratings and reviews that contain this information will not be posted. For your safety and protection, all of your personal information has been removed from the survey. This includes your name and any other potential identifiers.
Not all providers have ratings because…
Ratings and reviews are only available for providers who are employed by LMH Health. Additionally, our providers must have a minimum of 30 patient reviews for their scores to be posted. We have set this minimum for our patients to have the most accurate and current reviews. Reviews shown are from the previous 12-month period.
These reviews are trustworthy because…
Each and every review is from an LMH Health patient. This differs from other online reviews because the respondents are verified.
