TeleCare Support and Frequently Asked Questions
TeleCare technical requirements for your phone, ipad or computer?
We want to make your first TeleCare visit as comfortable as possible. Review system and network requirements.
If your mobile phone, tablet or computer does not meet the requirements, or if you experience issues, please contact the clinic to schedule an in-person appointment.
Frequently Asked Questions
What is the caller ID and phone number for my appointment reminder?
LMH Health TeleCare sends calls and texts via the following Caller ID and phone number:
- Caller ID: Your Telehealth Visit
- SMS header: TELEHEALTH VISIT
- Phone number: (617) 819-0951
I got disconnected during my appointment.
You can rejoin your appointment using the same link you used to enter the visit. Your clinic can also send a new invite via text or email.
I can’t see or hear anyone.
You can use the “Chat” option to communicate with other participants if their video and audio aren’t working. Please check your browser and device permissions to ensure you have allowed access to your camera and microphone. If that doesn’t fix the problem, please make sure your camera and microphone aren’t being used by another app.
Nobody can see or hear me.
Check your browser and device permissions to ensure you’ve allowed access to your camera and microphone. Make sure you have a strong network connection, and that your camera and microphone aren’t being used by another app.
How do I invite someone else into the visit?
To bring another person into your session select the “Participants” icon and choose “Invite.” You can send a link via text or email or call their preferred phone number.
I have poor video and audio connections.
Ensure you are using WiFi, and are positioned close to your router. Close any apps running in the background on your device. If you're using a cellular connection, please move to an area with a better signal if possible.
